Payment Safe. Simple. Transparent. Secure.
Using online escrow services can sometimes be confusing and complicated. Payment Safe is here to make your funds transfer incredibly straightforward, making secure transactions a breeze.
With just a few clicks, you can initiate transactions and have peace of mind knowing that your funds are held safely until both parties fulfill their obligations. Payment Safe guides you through the process step-by-step. Verification measures ensure the identities of buyers and sellers, further enhancing security.
The convenience and security offered by Payment Safe makes it a reliable option for facilitating your large transactions.
Our super simple
and secure process.
Create an account
You’ll need a valid mobile number and either Australian driver’s license or passport. This is only used to ensure that all customers are verified and to comply with AUSTRAC regulations.
Buyer and seller agree to terms.
The buyer and seller come together online to establish the terms of their transaction including the item or service being exchanged, the price, any conditions or contingencies, and the timeline for completion. Once the terms are agreed upon, they are digitally documented and submitted to Payment Safe, which then facilitates the transaction according to the agreed-upon terms, providing a secure framework for the exchange to take place.
Seller deliver goods.
Once the buyer's payment is secured, the seller is prompted to dispatch the goods or services as agreed upon in the Payment Safe terms. Utilizing trusted shipping methods and providing tracking information further assures the buyer of the transaction's integrity. This streamlined process ensures that both parties get clear notifications by email and mobile and have full transparency in the transaction process.
Buyer confirms goods have been delivered.
The Buyer has a set number of days to inspect the merchandise with the option to accept or reject it. If not approved, the Buyer will raise a dispute and enter the dispute resolution process.
Payment released to seller.
If the merchandise is accepted, Escrow.com releases funds to the Seller from the Escrow Account.
The Payment Safe dispute process.
What’s a dispute?
A dispute happens when the Buyer returns the merchandise to the Seller, and the Seller rejects the returned merchandise. If the Buyer returns the merchandise, and the Seller accepts the returned merchandise, this is not considered a dispute.
The dispute process begins on the day the Seller marks the returned merchandise as “Rejected” on their Escrow.com dashboard. The dispute process is broken into 2 separate 14-day periods: the Negotiation Period and the Arbitration Commencement Period.
Dispute timings.
| Inspection Period | Dispute process | Next Steps | Outcomes |
|---|---|---|---|
| Contracted inspection time, buyer rejects item | Seller receives notification. | Buyer and seller negotiation. | If negotiation successful, a new contract is provided. If contract fails, arbitration begins. |
| Negotiation process, buyer rejects item. | Seller receives notification. | Arbitration begins. | A third-party arbitrator is provided by Payment Safe. The fees of arbitration are separate to the Payment Safe transfer fees and will be charged directly by the arbitrator. |
The process, explained.
| 1 | The Buyer Rejects the Merchandise and Returns the Merchandise to the Seller. If the Seller accepts the returned merchandise, then a refund is processed to the Buyer. |
| 2 | The Seller Rejects the Returned Merchandise. The Seller rejects the returned merchandise, milestone or domain(s) on the Escrow.com site and all parties involved in the transaction must notify and email Payment Safe at disputes@paymentsafe.com |
| 3 | After Payment Safe is notified, we would advise the parties involved to enter the Negotiation Period. Negotiation Period. The Buyer and Seller have 14 calendar days to resolve their dispute without using a third party. Escrow.com will send reminder emails to both parties when there are 10-days, 7-days, 3-days, and 2-days, remaining in the negotiation period. |
| 4 | Negotiation Period. The Buyer and Seller have 14 calendar days to resolve their dispute without using a third party. Escrow.com will send reminder emails to both parties when there are 10-days, 7-days, 3-days, and 2-days, remaining in the negotiation period. |
| 5 | If the parties agree to a resolution, the Buyer and Seller will have to notify Escrow.com by sending an email to disputes@paymentsafe.com with terms of their mutual agreement. |
| 6 | If a mutual agreeable is not reached, an "Arbitration Commencement Period Starting email" will be sent to both parties as soon as the 14-day Negotiation period ends. |
| 7 | Arbitration Commencement Period. If the Buyer and Seller have not resolved the dispute within the 14 day Negotiation Period, the Buyer and Seller are provided a second 14 day period. Again, Payment Safe will send reminder emails to both parties when there are 10-days, 7-days, 3-days, and 2-days, remaining in the negotiation period. |
| 8 | During this process, the Buyer and Seller are required to start dispute resolution with a third-party arbitrator. The arbitration process administered by Arbitration Victoria. After both parties have registered with the third party arbitration, the third-party arbitrator emails Payment Safe regarding the dispute details. |
| 9 | During this process, the Buyer and Seller are required to start dispute resolution with a third-party arbitrator. The arbitration process administered by Arbitration Victoria. |
| 10 | Payment Safe Notice. If Payment Safe has not received notice that binding arbitration has been initiated, Payment Safe may terminate or cancel the transaction and refund the funds to the Buyer, deducting the escrow fee. |